Shipping & Returns

SHIPPING

PSG Store offers complimentary Regular Parcel post on all orders over $50.

Express Post with next day guaranteed delivery is available at check out for cost of $10.

Within Australia:

Australia Post
ReguIar Parcel Post 2-4 business days Free for orders over $50

Australia Post
Express Post Next business day delivery $10

New Zealand:

Australia Post
Pack & Track
International 3-7 business days $30

Australia Post
Pack & Track
International 2-4 business days $60


Rest of World:

Australia Post
Pack & Track
International 7-10 business days $30


All orders will be shipped via Australia Post If you require extra security, let us know and we will organise a signature on delivery for your package.

You will receive shipping notification once your order has been shipped. Customs and duties may apply outside of Australia and are the responsibility of the customer.

It's very important to keep an eye on the tracking of your parcel. If you have not received delivery with in 48 hours of your shipping notification email, you must let PSG Store know immediately by emailing us at enquiries@psgstore.com.au. We all know lost and delayed packages are the worst, and we want this entire process to run smoothly, so we need your vigilance!


RETURNS

Oh no! Your garment is not quite right? Don't worry, PSG Store accepts returns. Just be sure to return your garment in it's unworn, original condition (see Terms & Conditions) within 7 days of delivery.

Of course you'll need to try on your garment when you receive it, however wearing or using your garment, even for a little while, leaves signs of use, and means we won't be able to accept the return. So please be careful with your item if you know that you're going to return it.

PSG Store does not offer refunds, but we have so many beautiful pieces arriving all the time and we'll do everything we can to help you find your perfect piece! Credit is valid from 6 months from delivery of your original purchase.

PSG Store is not responsible for the cost of return shipping on an order/item.

All Sale items are non-returnable.

Thank you for shopping with us, we will try and find you the perfect garment next time!